Privacy Policy
Welcome to Y2 Delights (“Company,” “we,” “our,” or “us”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, www.y2delights.com (“Website”), and engage with our services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing our Website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is: Y2 Delights
Email: [email protected]
2. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide Directly:
Contact details and Information related to your purchases (e.g., product preferences, payment details).
b. Information Automatically Collected:
Cookies and Tracking Technologies: IP address, browser type, operating system, browsing behaviour, and referring/exit pages.
Analytics Data: Data from third-party analytics tools (e.g., Google Analytics).
c. Information from Third Parties:
We may collect data from payment processors and social media platforms if you engage with us on those channels.
3. How We Use Your Data
We use your personal data to:
Process Orders: To fulfil your orders and deliver our products.
Customer Support: Respond to inquiries or complaints.
Marketing Communications: Send promotional emails or newsletters (only with your consent).
Website Optimization: Improve the functionality and performance of our Website.
Legal Compliance: Fulfil our legal obligations, such as tax reporting and fraud prevention.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent: When you explicitly consent to our use of your data (e.g., subscribing to our newsletters and memberships).
Contractual Necessity: To fulfil a contract with you, such as processing your orders.
Legitimate Interests: For improving website functionality and securing our systems.
Legal Obligations: To comply with applicable laws and regulations.
5. Data Sharing
We do not sell, rent, or trade your personal data. However, we may share your data with the following third parties:
Service Providers: Delivery companies, payment processors, and email service providers, Hosting providers, email service providers, and analytics platforms, all of whom are contractually obligated to handle your data securely and only for specified purposes.
Legal Authorities: When required by law, such as responding to legal processes or protecting against fraud.
6. Data Retention
We retain your personal data only as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy.
Comply with legal obligations.
Resolve disputes and enforce agreements.
Once data is no longer required, we securely delete or anonymize it.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Rectification: Request corrections to your data if it is inaccurate or incomplete.
Erasure: Request deletion of your data where it is no longer necessary.
Portability: Request to transfer your data to another service provider.
Withdraw Consent: If you have given consent, you can withdraw it at any time.
To exercise your rights, please contact us at y2delights @gmail.com. We will respond as soon as possible.
8. Data Security
We use technical and organizational measures to safeguard your personal data, including:
Secure servers and encrypted data storage.
Regular security audits and updates.
Restricted access to personal data.
However, no online system is completely secure. We encourage you to take precautions to protect your personal information.
9. Cookies and Tracking Technologies
We use cookies to:
Enhance your browsing experience.
Analyze Website performance and usage.
Deliver personalized content.
You can manage your cookie preferences through your browser settings or our cookie consent tool.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page regularly to stay informed of updates.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Thank you for trusting Y2 Delights with your personal data.